Privacy Policy

Decision Layer's Promise

Our mission to provide fair, efficient, and AI-powered arbitration services is rooted in the importance we place on establishing trust with our clients, users, and the legal community globally. To earn and maintain that trust, we commit to communicating transparently, providing security, and protecting the privacy of data on our systems.

We keep your personal information personal and private. We will not sell or rent your personal information. We will only share or otherwise disclose your personal information as necessary to provide our Services or as otherwise described in this Policy, except in cases where we first provide you with notice and the opportunity to consent.

1. POLICY APPLICATION

This Policy applies to Decision Layer's collection, use, and disclosure of the personal information of the following categories of data subjects:

• Website Visitors: Those who visit our Websites, including those who may opt to provide an email address or other contact information to receive communications from Decision Layer, fill out a survey, or provide feedback.
• Clients: Individuals or entities who enter into an arbitration agreement with Decision Layer and to whom Decision Layer provides arbitration Services pursuant to such agreement.
• Case Participants: Those who participate in arbitration proceedings, including claimants, respondents, witnesses, and legal representatives.

Decision Layer's Websites and Services are not intended for, nor designed to attract, individuals under the age of eighteen. Decision Layer does not knowingly collect or share personal information from any person under the age of eighteen.

2. INFORMATION WE COLLECT

Website Visitors

• Contact Information: Name, email address, phone number, and other contact details when you submit web forms or request information about our services.
• Log Files: When you visit our website, we gather certain information including IP addresses, browser type, pages visited, and timestamps.
• Cookies and Tracking Technologies: We use cookies and similar technologies to improve website functionality and user experience.

Clients and Case Participants

• Account Information: Contact details, organization information, and account preferences necessary to provide arbitration services.
• Case Data: Documents, evidence, correspondence, and other materials submitted during arbitration proceedings.
• Payment Information: Billing details and payment method information for paid services (we do not store full credit card numbers).
• Communication Records: Records of communications related to arbitration cases and service delivery.

3. HOW WE USE INFORMATION

Decision Layer only processes personal information in a way that is compatible with and relevant to the purpose for which it was collected. We may use your personal information to:

• Provide, operate, maintain, and improve our arbitration services
• Process arbitration cases and facilitate dispute resolution
• Communicate with case participants and provide case updates
• Process payments and send billing information
• Comply with legal obligations and maintain case records as required by law
• Send service-related communications and important notices
• Improve our AI arbitration algorithms and decision-making processes (using anonymized data)

4. INFORMATION SHARING

We may share your information in the following circumstances:

• Case Participants: Relevant case information is shared between parties involved in arbitration proceedings as necessary for the arbitration process
• Service Providers: With trusted third-party service providers who assist in delivering our services (subject to confidentiality agreements)
• Legal Requirements: When required by law, court order, or legal process
• Business Transfers: In the event of a merger, acquisition, or sale of business assets
• Consent: When you provide explicit consent for sharing

5. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments. All arbitration case data is encrypted both in transit and at rest.

6. DATA RETENTION

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Arbitration case records may be retained for extended periods as required by applicable laws and regulations governing arbitration proceedings.

7. YOUR RIGHTS

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to access your personal information
• Right to correct inaccurate information
• Right to delete your information (subject to legal retention requirements)
• Right to restrict or object to processing
• Right to data portability

To exercise these rights, please contact us at privacy@decisionlayer.ai

8. CONTACT US

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. Your continued use of our services after any changes indicates your acceptance of the updated policy.